Help desks
- Zendesk
- Freshdesk
- Gorgias
- Help Scout
HomeHire talentCustomer SupportCustomer Service
Answers customers by email and phone, in your hours. Full-time, in our Mumbai office, working your business day. Profiles in 48 hours.
- 4.5
- Glassdoor, 47 staff reviews
- 96%
- of our staff would recommend us
- 17
- named clients since 2013
Already fluent in your tools
Tell us what your product runs on, or let us find out. We shortlist people who already work in it.
Our agents use AI tools to draft replies and find answers faster, and check every reply before it's sent.
Talk to an expert →Phone
- Aircall
- RingCentral
Store and orders
- Shopify
- WooCommerce
Suitable talent for your needs
Full-time on your hours. Office, payroll, HR and a free replacement in the first 30 days come with every level.
Get Mid profiles in 48 hours →
No minimum term. One month's notice.
Customer Service Agents on our team
Their level, experience, daily tools and how they use AI. Yours will be matched to your job and your hours.
Vetted by HNRPriya
Customer Service
- Zendesk
- Shopify orders
- Refunds
With AI: Drafts replies for a person to approve
Vetted by HNRRahul
Customer Service
- Freshdesk
- Phone support
- Returns
With AI: Summarises long tickets before replying
Vetted by HNRJaya
Customer Service
- Zendesk
- Shopify orders
- Refunds
With AI: Drafts replies for a person to approve
Vetted by HNRVinay
Customer Service
- Zendesk
- Shopify orders
- Refunds
With AI: Drafts replies for a person to approve
Vetted by HNRTushar
Customer Service
- Zendesk
- Shopify orders
- Refunds
With AI: Drafts replies for a person to approve
Vetted by HNRDevika
Customer Service
- Zendesk
- Shopify orders
- Refunds
With AI: Drafts replies for a person to approve
How hiring works
You pick the people and the start date. Everything between is our job.
- Day 1
Tell us the job
A 20-minute call. No technical brief needed.
- By day 3
Read profiles
People who've done this kind of work, available in your hours.
- Days 3 to 4
Interview and pick
On your schedule. Not right? We send more, free.
- By day 5
They start
Laptop, payroll and HR handled. They join on your hours.
Skip hiring, let us deliver.
We bring the right people together to get you the result you need. They work your hours, we manage the team, and an HNR lead reports to you.
Discuss your project →- We plan itThe scope, the milestones and the team it needs.
- We run itAn HNR lead manages the work day to day.
- You approve itYou sign off each milestone before the next one starts.
Hire Customer Service FAQ
Will they sound right to my customers?
We match people with clear English who write in your tone, and you check their replies in the first weeks.
Which help desk tools do they use?
Zendesk, Freshdesk, Gorgias, Intercom and others. They work in yours.
How do they learn our product?
From your FAQs, past tickets and a short handover. They take simple questions first and harder ones as they learn.
Talk to an expert about your team or your project.
Four questions, then pick a time. Hiring people or handing over a whole project, we come to the call ready for it.
- A 20-minute call in your timezone
- Profiles within 48 hours if you're hiring
- Prefer email? care@hnrtech.com