Chat
- Intercom
- Zendesk
- Tidio
- LiveChat
HomeHire talentCustomer SupportLive Chat Support
Answers website chats while customers are still there. Full-time, in our Mumbai office, working your business day. Profiles in 48 hours.
- 4.5
- Glassdoor, 47 staff reviews
- 96%
- of our staff would recommend us
- 17
- named clients since 2013
Already fluent in your tools
Tell us what your product runs on, or let us find out. We shortlist people who already work in it.
Our agents use AI tools to suggest replies, and read and check every answer before sending.
Talk to an expert →Messaging
- Facebook Messenger
Store
- Shopify
- WooCommerce
Suitable talent for your needs
Full-time on your hours. Office, payroll, HR and a free replacement in the first 30 days come with every level.
Get Mid profiles in 48 hours →
No minimum term. One month's notice.
Live Chat Agents on our team
Their level, experience, daily tools and how they use AI. Yours will be matched to your job and your hours.
Vetted by HNRDivya
Live Chat Support
- Zendesk Chat
- Escalations
- Product knowledge
With AI: Pulls answers from your help docs, checked before sending
Vetted by HNRPooja
Live Chat Support
- Intercom
- Order tracking
- Live chat
With AI: Suggests replies from your help docs, checked before sending
Vetted by HNRNaveen
Live Chat Support
- Intercom
- Order tracking
- Live chat
With AI: Suggests replies from your help docs, checked before sending
Vetted by HNRCharu
Live Chat Support
- Intercom
- Order tracking
- Live chat
With AI: Suggests replies from your help docs, checked before sending
Vetted by HNRNamrata
Live Chat Support
- Intercom
- Order tracking
- Live chat
With AI: Suggests replies from your help docs, checked before sending
Vetted by HNROmkar
Live Chat Support
- Intercom
- Order tracking
- Live chat
With AI: Suggests replies from your help docs, checked before sending
How hiring works
You pick the people and the start date. Everything between is our job.
- Day 1
Tell us the job
A 20-minute call. No technical brief needed.
- By day 3
Read profiles
People who've done this kind of work, available in your hours.
- Days 3 to 4
Interview and pick
On your schedule. Not right? We send more, free.
- By day 5
They start
Laptop, payroll and HR handled. They join on your hours.
Skip hiring, let us deliver.
We bring the right people together to get you the result you need. They work your hours, we manage the team, and an HNR lead reports to you.
Discuss your project →- We plan itThe scope, the milestones and the team it needs.
- We run itAn HNR lead manages the work day to day.
- You approve itYou sign off each milestone before the next one starts.
Hire Live Chat Support FAQ
How many chats can one person handle?
Several at once for simple questions. They'll tell you if volume needs a second person.
Can they answer on WhatsApp too?
Yes. They answer website chat, WhatsApp and social messages from one place.
Will chat increase our sales?
Often. Visitors who get answers while they browse are more likely to buy. They'll track how many chats end in an order.
Talk to an expert about your team or your project.
Four questions, then pick a time. Hiring people or handing over a whole project, we come to the call ready for it.
- A 20-minute call in your timezone
- Profiles within 48 hours if you're hiring
- Prefer email? care@hnrtech.com