Conflict is defined as a clash of interests and opinions among individuals/groups. Whether it is a business set-up, non-profits, schools, families or even societies, disagreement among individuals is a common phenomenon that is seen. To resolve these conflicts, it is essential to travel through the ocean to reach the ocean bed.
So how do we solve conflicts when it comes to an organizational level? Here are five different ways that can be taken into consideration:
- Searching the root cause:
Conflict is just like ice-berg. The first step towards the solution is to find the exact cause and estimate its extent. It is necessary to go to the depths as externally even the ice-berg seems to be small and fragile.
- Screening out dysfunctional people:
Ruling out the unfortunate dysfunctional people, which means someone who’s a danger and not someone who makes mistakes. The most common example is a bully. Not to forget even an incompetent person can act as a source to uplift a conflict. Once ruled out, these people can be dealt with a combination of coaching, counseling, and corrective measures.
- Right people, Right questions:
We always tend to approach higher authority or people holding a particular status to help us deal with conflict. But it’s all in vain as they are not the ones close enough to the real action. The better option lies in interviewing people who have been constantly engaged in the event at ground level.
- Don’t Jump to conclusions:
The reason for any conflict is more complicated than it appears. In order to be just and fair to all parties involved, it is advisable not to conclude anything at the offset. We need not assume anything about anyone. Gathering facts plays a pivotal role here.
It’s essential to make sure that everyone has a proper understanding of their goals, responsibilities, and the tasks assigned to them. This would prevent having overlapping duties, thus eliminating the chances of conflicts.
The ways mentioned above of resolving conflict can be useful if followed in the right manner, thus making the whole process organized and smooth.